You’re halfway through a film when the internet cuts out. Or you’re in a client meeting and your Zoom call suddenly freezes. These everyday interruptions are getting in the way of your work and downtime. If you’ve ever wondered why your connection isn’t living up to its promise, you’re not alone.

Getting faster broadband starts with knowing what’s holding your speed back and making changes that fit your home or business. If you're comparing options, look at our broadband and talk packages for flexible solutions that suit different households.

Whether you're working remotely or streaming in ultra HD, your connection must keep up with everyday digital demands. Let’s break down what slows your connection, how to fix it, and how to pick TV & broadband packages that actually deliver.

Why is my broadband speed slower than expected?

Even if you’ve paid for a fast internet service, there are several reasons your speed might not match what’s advertised:

• Router location: If your router is tucked away in a cupboard or behind a wall, the signal won’t travel well. Placing it in a central, open space can make a real difference.
• Number of users: More connected devices mean more demand. If your household has several people streaming, gaming, or video calling, that will impact overall speed.
• Old equipment: Outdated routers and devices may not support higher speeds. Modern routers and smart home setups can handle heavier data loads.
• Wiring: Poor internal wiring or old phone sockets can limit the potential of your connection.
• Wi-Fi interference: Thick walls, microwaves, and even baby monitors can cause signal disruption.

These issues can be tricky to spot, but a professional installation team will diagnose and fix them efficiently.

How do I test and interpret my broadband speed?

Before changing providers or packages, test your current broadband speed using a trusted online speed checker. This gives you a benchmark and helps pinpoint whether the issue lies with your provider or your home setup.

If you consistently get lower speeds than promised, contact your provider to investigate. If the problem lies within your property, upgrade your equipment or fix internal wiring to improve performance.

Even premium plans can disappoint if your setup isn’t right. In many cases, your setup creates the bottleneck rather than your provider.

What’s the difference between fibre, full fibre and standard broadband?

Knowing what type of broadband you have or could have helps you choose a package that won’t let you down. Here’s a quick breakdown:

• Standard (ADSL): This uses old copper phone lines. It’s the slowest and most unreliable option, especially if you’re far from the telephone exchange.
• Fibre (FTTC): Fibre to the cabinet delivers fibre to your street, then copper to your home. It’s faster than ADSL but still limited by the copper connection.
• Full fibre (FTTP): Fibre to the premises is the fastest and most reliable connection, using fibre optic cables directly to your home or business.

When comparing TV & broadband packages, always check which type of broadband is included. Full fibre is the future-proof choice, especially for streaming, remote working, or smart home setups.

What should I look for in TV & broadband packages?

Not every package is created equal. Some providers bundle television and internet together, which can offer better value, but it’s important to check the small print. Look out for:

• Download/upload speeds: Make sure the plan suits your usage. For heavy users or multiple-person households, higher download and upload speeds are essential.
• Unlimited data: Some packages throttle speeds after a certain usage cap. Unlimited data helps avoid unexpected slowdowns.
• TV features: If you’re also looking for entertainment, bundled TV & broadband packages can give you access to extra channels, on-demand content, and sports or film add-ons.
• Contract length: Longer contracts can lock in prices but may not be flexible. Assess your needs before committing.
• Customer support and service reputation: If something goes wrong, quick and helpful support is invaluable.

At Cube Communications, we help customers navigate these options to find the most suitable TV & broadband packages. We install your equipment carefully and tailor your setup to match how you use your internet.

We also advise on TV & broadband packages that provide the best value for your home layout and daily usage.

How can I improve my home broadband setup?

Once you've chosen your plan, you can still make a few tweaks to get the best possible performance:

• Explore Wi-Fi and network solutions: Cube offers expert setup support for routers, boosters, and wireless optimisation.
• Use wired connections for key devices: While Wi-Fi is convenient, an Ethernet cable gives a faster and more stable connection.
• Split heavy-use devices: If your router supports it, set up separate networks (2.4GHz and 5GHz) to spread the load.
• Limit background apps: Some devices run auto-updates or cloud syncs in the background. Disabling these can free up bandwidth.
• Upgrade your router: If you’ve had the same router for years, it might not keep up with modern demands.
• Add signal boosters or mesh systems: In larger properties or those with thick walls, a mesh Wi-Fi system can deliver consistent coverage throughout your home.
• Check for firmware updates: Keeping your router’s firmware up to date can fix bugs, improve performance, and boost security.
• Avoid peak times if possible: Internet speeds often slow during evenings and weekends. Scheduling large downloads or backups for off-peak hours can help reduce congestion.

Try a few of these changes, and you’ll likely notice a real improvement in speed and reliability. For even better results, explore our broadband and talk packages designed to support a range of usage levels.

Why Cube Communications can help

With over 35 years of experience installing digital systems across Leeds and the wider West Yorkshire region, we know how to identify what’s slowing you down. Many customers come to us thinking they need a more expensive internet plan, but after a quick consultation, we often find the problem lies in setup, wiring, or poor router placement.

Our team offers professional installation and advice, making sure your digital systems are working at their best from day one. We also help you choose TV & broadband packages that align with your digital habits and home setup. We also offer post-installation support and guidance so you can get the most out of your tech, including TV & broadband packages.

What should I check before switching broadband providers?

If you're thinking about switching to a new provider or upgrading your existing plan, here are some final steps:

• Compare speed guarantees: Some providers offer minimum speed commitments.
• Read customer reviews: Look beyond the marketing to see how they perform in real situations.
• Ask about installation: Some services offer professional installation, while others expect DIY setup.
• Check coverage in your area: Rural or newly built areas may have limited provider options.

We help you find TV & broadband packages that match your home, or business needs clearly and simply. You can also explore our full range of broadband and talk packages for added flexibility and convenience. These TV & broadband packages are ideal for busy homes, offering seamless streaming, stable connections, and great value in one service.

If you’re a landlord or property developer looking to future-proof your properties, we also offer expert advice and installation for TV & broadband packages that suit multi-dwelling units or shared housing. We work with you to deliver the right infrastructure from the start and help reduce future issues like delays, extra costs, and tenant complaints. Our team also supports landlords in selecting TV & broadband packages that suit shared properties and multi-unit buildings. We can also advise on CCTV and security installations to make your property smarter and safer.

Get connected properly with Cube Communications

Don't just take our word for it, see what others have to say on our reviews page.

You don’t have to put up with slow speeds or guesswork. Reliable TV & broadband packages can transform your experience with better speed, clarity, and coverage. With a smart setup and the right advice, your connection can support daily tasks with greater speed and reliability.

If you’re looking for reliable TV & broadband packages tailored to your needs, contact Cube Communications today for honest advice and professional installation support. You can also check out our other domestic services if you're looking to upgrade more than just your broadband.

FAQs: Broadband speed and package decisions

Why is my broadband so slow even though I pay for a fast plan?

It could be due to poor router placement, interference from other devices, outdated equipment, or internal wiring. Speed test your connection first, then speak to your provider or a professional installer for next steps.

Do I need full fibre broadband?

If you stream in 4K, work from home, or use smart devices across the house, full fibre is the most reliable option for uninterrupted speed and performance.

How can I improve broadband in a large house?

Consider mesh Wi-Fi systems or adding signal boosters. A wired Ethernet connection for key devices can also improve stability.

Is it better to get TV & broadband packages together?



Bundled packages can offer better value and convenience. Just make sure the broadband speeds and TV services match your household’s needs.